Resume

Expert in advanced development methodologies, tools, and processes contributing to the design and roll-out of cutting-edge network applications.

Strong grasp of computer security, assorted operating systems, numerous applications, and mixed platforms.

Valley Emergency Communications Center Communications Technician III (System and Network Administrator) 7/05 to Present

• Design, Maintenance and Administration of a 911 emergency communications LAN/WAN network including workstations, servers (Windows, Linux and Unix IBM AIX), network equipment (Cisco ASR 1001x, ASR 1002-X, 3800 Routers, Switches Catalyst 6807 and 3750’s, Firewalls ASA 5555’s, external VPNs to 15 different cities/agencies and Meraki wireless).
• System and Network Administrator for 2 Domains including Active Directory and 28 Windows Servers including Exchange Server, File/Print Servers, and Enterprise SQL Servers.
• 12 node (collocated) HPE hyper-converge DL380 running VMWare with 140 VMs with VPN connections to every city/Police/Fire Agency in Salt Lake County.
• VMWare Installer/Administrator for 3 nodes with 30 VM’s including Windows 10, Server 2008 R2, Server 2012, Server 2016 and Ubantu Linux
• Installer and Administrator for NetAPP co-located storage devices using iSCSI, NFS and CIFs and SnapMirror
• Certified Administrator for Spillman Computer Aided Dispatch (CAD) System hosted on 2 IBM AIX Hi-Availability
• UNIX system administrator with over 900 users including 8 Police and 8 Fire Agencies
• Administrator for FATPOT Landmark, PSI and FATPOT Media Website (Police Records Systems) with 800+ users.
• Administrator for Avaya Definity phone system (VoiP/Analog/Digital) including wiring and switch programming.
• Administrator for Intrado Viper (100% IP call delivery system for 911 calls. One of only a handful in the United States) and major contributor in concept, design, project management and installation of system.
• Handled all purchases of Hardware & Software from phones to desktops to servers and networking equipment including RFP’s and sole source purchasing.
• NICE Call Recording System Administrator
• Installer, System Administrator and trainer for AirBus Reverse 911 System (DCC)
• Tier 2 Help Desk/PC Tech for approximately 120 in house users and 120 workstations.
• Designed and built Intranet/Internet websites. Redesigned corporate website including a Content Management System and support for social media and with emphasis on creating improved 9-1-1 awareness and education as well as building a brand for the organization.*
• Created internal Wiki for all VECC Documentation with over 10,000 pages, 8000 page views a month, Developed Wiki Training and trained more than 180 users on Wiki use, and content creation/editing.
• Installer, Administrator and Content creator for an Online Training System for 9-1-1 call takers and Police and Fire Dispatchers including course materials, documentation, video/audio content and student progress training.*
• Concept Creator, System/UI designer and Project Manager for Automated External Defibrillator Registration application and into a Geographic Information System (GIS) database.
• Concept Creator, System/UI designer and Project Manager for VoiP registration web application and integration into a Geographic Information System (GIS) database.
• Concept Creator, System/UI designer and Project Manager for Fire Roster (Fire Station Equipment Staffing) Web Application decreasing staffing related errors by 22%

*Denotes Projects that were Recognized and Featured as Important Training/Documentation Innovations by APCO and Classes were taught on the How To’s at APCO’s International Convention in Las Vegas in 2009

Sundance Webmaster & IT Assistant (System and Network Administrator) 2/02-07/05

• Maintained and Administered a Novell Network including Novell NDS, GroupWise 5.5 Email Server, SCO UNIX Micros Servers, Windows 2k & 2003 Servers including domain server and 98, 2k and XP Pro workstations, Micros Point of Sale System, DataPlus Accounting System, Springer Miller Reservation System, Delphi Guest Services System, NAS device, web and ftp servers.
• Maintain and Administer Avaya/Definity phone system including wiring, switch programming, trouble-shooting and repair.
• Maintain and Support 100 workstations with over 150 users, including help desk and hardware/software trouble shooting, software support and recommendation, hardware repair and upgrades.
• Installed and Maintained including helpdesk, a DSL Solution for 100 lodging rooms spread out over 500 hundred acres of land.
• Designed, built, marketed and maintain web presence, including dynamic content.
• Increased web traffic 3 fold, increased online sales from 4% to 12%. www.sundanceresort.com
• Developed and implemented Email Marketing Strategy including writing, editing and producing bi-monthly newsletter with click through rates averaging 23%.
• Member of the Sundance Marketing Board helped to further marketing and advertising ideas bringing ideas to reality.
• Sundance Employee of the Month

Webnovate (Contract) 6/03-Present

• HTML Programming
• Created an online presence for small businesses with little or no web exposure
• Focused on Search Engine Optimization using compliant coding practices
• Helped small businesses create Social Media strategies and implementations.
• Focus on small business marketing
• www.webnovate.com

Education

2014 Cisco UCS Test Drive

2014 Intelligence Liaison Officer (Advanced)

2014 Intelligence Liaison Officer (Beginning)

2012 FEMA AWR-135 Promoting Community Cyber Security-University of Texas, San Antonio

2010 Cisco CCNA Boot Camp University of Utah Continuing Education

2007 Spillman Administration Specialist Certification (SAA)

2007 FEMA IS-00100 Introduction to Incident Command System

2007 FEMA IS-00200 ICS for Single Resources and Initial Action Incidents

2007-Present Guitar Lessons and Music Theory, Starchild Music Productions

2006 Bachelor of Science in InformationTechnology University of Phoenix

1998 Microsoft Certified System Engineer + Internet (WINDOWS NT 4.0), Certified Novell Administrator, A+, Certified Technical Trainer, Mountainland Applied Technology Center (MATC)

1994 Political Science and Music, University of Utah

1988-1989, 1991-1993 Brigham Young University, Scandinavian Studies, Broadcast Production

Memberships

NENA –National Emergency Number Association

NENA-UTAH Technical Committee Chairman (past)

APCO- The Associations of Public-Safety Communications Officials.

Utah Spillman Users Group

Utah Avaya Users Group

ITT Technical Institute Advisory Committee